Shipping & Returns
Shipping & Returns
Which countries do you ship to?
We ship worldwide from our Canadian warehouse in Vancouver, BC.
What are your shipping times?
For standard shipping within Canada, ship times range from 2-7 business days.
For standard shipping to the US, ship times range from 2-7 business days.
For all other countries, ship times range from 7-14 business days.
How much does shipping cost?
Free shipping within Canada on orders over $99. For orders under $99, there is a standard shipping rate of CAD$9.99.
Free shipping to USA on orders over $150. For orders under $150, there is a standard shipping rate of CAD$15.99.
For rest of the world: CAD$50 for standard shipping on all orders.
If you are a part of our N-Club loyalty program, you can take advantage of lower shipping rates or free shipping on all your orders depending on your loyalty member status.
Will there be customs & import fees?
For orders shipping outside of Canada, you may be subject to import duties and taxes. We'd recommend contacting your local customs office before placing your order.
How do I track my order?
Orders typically take 1-2 business days to dispatch. To track your order, login to your account through our online store and click into your recent order(s). We'll also email you the shipping confirmation with the tracking number after your order has dispatched.
What if my tracking says "Delivered" but I have not received my package?
Please email us at email@example.com with your order ID and tracking number.
How do I start a return?
Please email us at firstname.lastname@example.org with your order ID as your subject line (or reply directly to your order confirmation emails). We do not accept returns of opened items. Item must be purchased within the last 60 days.
All Items discounted more than 50% of original price are final sale, no exchange and refund are accepted.
Please refer to our Return Policy for more information.
How do I cancel my order?
Please email us immediately at email@example.com with your order ID as your subject line. If your order has dispatched, you will have to wait to receive your package and send it back to us unopened.